3CX - Updating Prompts for Holiday Hours

3CX - Updating Prompts for Holiday Hours

Revision Date: 12/12/2025
Office Holidays are used in 3CX to configure times where the phone system is closed outside of normal business hours. If desired, a Holiday Prompt can be recorded which will play for callers prior to resuming normal after-hours call flow.

Access Holiday Settings in 3CX

1. Log into 3CX using your extension and password. If you do not know the correct URL for your 3CX portal, please contact us at (772) 264-4400 opt. 2.

2. Once in, select the Admin tab located at the bottom left-hand corner of the screen.


3. Navigate to the Office Hours tab.


4. Once here, ensure you have selected the correct department if more than one exist. Select Office Holidays to show the holiday list.


Add a Holiday

1. Select + Add.

2. Fill out the settings for the Holiday:
  1. Provide a Name for the Holiday.
  2. Choose if the Holiday is a Single Day or a Range of Days.
  3. If the holiday is recurring, ensure the box labeled Annually is selected.
  4. Enter the date and time of the holiday. For the time of the holiday, specify the hours the office is closed. If the office is closed all day, select the Whole Day button to set the hours.

3. Record the Holiday Prompt

Record using desk phone:
1. Next to the Prompt field, select the Desk Phone icon.
2. Provide a meaningful name for the recording. In the Extension drop-down, select the extension you wish to record from.
3. Click OK to continue. The selected phone extension will now ring. When answering, you will be instructed to record your message and press # to save your recording.

Record using Headset/Microphone:
1. Next to the Prompt field, select the Microphone ion.
2. Provide a meaningful name for the recording.

3. Click the microphone icon to continue. This will begin recording from your computer's microphone or headset.

4. Once you've finished recording, your recording will show in the Prompt field. Click Save to save and close the holiday.

5. Your holiday will now show in the Office Holiday list.

Edit Existing Holiday

1. Click the Edit button (shaped like a pencil) next to a holiday to make changes.

2. Follow the above steps for creating a holiday. Select Save to save and close the holiday.

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