3CX - Updating Prompts for Holiday Hours
3CX is configured to allow Holiday Prompts that play when a caller first connects to your business' phone. To update the recording played during holiday hours, follow these steps:
1. Log into 3CX using your extension and password. If you do not know the correct URL for your 3CX portal, please contact us at (772) 264-4400.
2. Once in, select the "Admin" tab located at the bottom lefthand corner of the screen.
3. Navigate to the "Office Hours" tab.
4. Once here, ensure you have selected the correct department if more than one exist. Select "Office Holidays" to show the holiday list.
5. Click the "Edit" button (shaped like a pencil) next to a holiday to make changes.
6. Under the "Prompt Section", a dropdown menu is available to select a recording that already exists. If you wish to record a new prompt, select the Microphone button (If present, the Telephone button will allow you to record from the handset at your workstation).
Note: If the microphone icon is greyed-out or unavailable to be selected, it indicates the webpage does not have access to a microphone on the computer. This can be caused by a microphone not being properly configured/connected, or the permissions not allowing for the microphone to be used. To update permission, go to your browser settings and enable access to your computer's microphone.
7. Selecting the Microphone presents a popup with a box to enter a filename (be descriptive, ex: ChristmasDayHours2024). After typing the filename, click the microphone icon to begin recording. Once done, select the "Upload" button (box with arrow pointing upwards) to upload the new recording.
Note: The message being recorded will play before returning the caller to the normal call flow. As a result, all of the usual prompts will be conveyed to the caller. For example, if your automated message informs callers of normal business hours, you do not need to include this information in your recording.
8. Once finished, click "Save" to finalize all changes.
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