3CX Phones - Yealink T54W End-User Guide

3CX Phones - Yealink T54W End-User Guide

Revision Date: 03/03/2025
These Yealink T54W phones have a total of 27 buttons but only 10 can be viewed at a time. To view another page of buttons:
  1.  Ensure you are at the home screen
    1. You can tell you are on the home screen if the background has the AvailIT Logo.
    2. If you are not at the home screen, press the button on the bottom row that corresponds with Cancel until you return to the screen with the AvailIT logo.
  2. Confirm there are more than one page of buttons performing one of the following:
    1. Look in the  bottom right corner of the screen for tiny boxes with numbers in them. These indicate the number of pages you may view.
  3. If there are no boxes in the top left corner of the home screen, then the phone does not have any pages to navigate between.
  4. If there are boxes, the box highlighted in White indicates the page you are currently viewing.
    1. To view the next page, press the button in the bottom right corner to go to the next page. This is the button that is located next to the pages numbers displayed on screen.


Answering Calls:

All phones have an Extension Line Key located on the top left of page 1. This key shows the current state your phone is in. When a phone is routed to the extension configured for the device, one of these buttons will start blinking. Also, the phone will start ringing if you are not already on a call. To answer the phone, do one of the following:
  1. Pickup the handset and greet the caller.
  2. Press the blinking Extension Line Key and greet the customer through speakerphone.
  3. Press the Speaker button and greet the customer through the speakerphone.
  4. If you have a Bluetooth or Corded headset, press the Headset button and greet the customer through the already attached headset.
If you pickup the phone using the wrong method, you can change the method you using to talk through the phone by pressing either picking up the handset, pressing the Speaker button, or pressing the Headset button, to change from the current communication method to the handset, speakerphone, and headset, respectively.


Parking Calls to Shared Parking Spaces:

On page 1 of every phone there 4 keys programmed as Shared Parking spaces. These enable for a call to be placed or “parked” in a location accessible from every other phone. To park a call: 
  1. Ensure you are on the phone with the caller you want to park.
    1. If you have then on hold, you must Resume the call before you can place them in a Shared Parking slot.
  2. Navigate to page 1 of the phone and press one of the shared parking button that is Green AND labeled SP 1 through SP 4.
    1. Please note: if you do not select a SP # key that is green, it will drop the other call currently parked there.


Un-Parking Calls in Shared Parking Spaces:

To connect to a call that was placed in a shared parking space:
  1. Navigate to page 1 of the phone.
  2. Press the Red shared parking button that has the caller you want to speak with. It will be one of the four keys labeled SP #.

Warm/Attended Transferring Calls (Default):

When transferring calls to another extension, the system is defaulted to have you talk to the person you are transferring to before send the call to that extension. This is called a “Warm” or “Attended” transfer. Since this the default transfer method, to execute an “Attended Transfer”, while actively on a call with the caller you want to transfer:
  1. Perform one of the following actions:
    1. Press the Transfer key which is located on the far-right column of the bottom half of the phone.
    2. Press one of the 4 buttons directly below the display that is labeled Transfer.
  2. Input the extension you wish to transfer the call to by performing one of the following actions:
    1. Use the keypad to enter the 3-digit extension number and press Call.
    2. Navigate through the phone display pages until the desired extension is displayed and press the corresponding Green button next to their name.
  3. Wait on the phone while until the person at the extension answers the phone.
  4. If they answer the phone:
    1. Introduce the caller to the person answering.
    2. If they are ready to receive the call, complete the transfer by performing one of the following actions:
      1. Press the Transfer button which is located on the far-right column of the bottom half of the phone.
      2. Press one of the 4 buttons directly below the display that is labeled Transfer.
  5. If they do not answer or are unable to take the call:
    1. Press one of the 4 buttons directly below the display that is labeled Swap.
    2. This will automatically resume the line with the caller. If it does not automatically resume, press the button corresponding with Resume on the screen.
    3. Then perform the next action needed to address the caller’s needs.

Blind Transferring Calls:

If you do not wish to introduce a caller before finalizing a transfer, like when sending a call directly to Voicemail for an extension, you want to perform a “Blind Transfer”. Since “Attended Transfer” is the default transfer method, to execute a “Blind Transfer”, while actively on a call with the caller you want to transfer:
  1. Perform one of the following actions:
    1. Press the Transfer button which is located on the far-right column of the bottom half of the phone.
    2. Press one of the 4 buttons directly below the display that is labeled Transfer.
  2. Press one of the 4 buttons directly below the display that is labeled B. Transfer.
  3. Input the extension you wish to transfer the call to by performing one of the following actions:
    1. Use the keypad to enter the 3-digit extension number.
    2. Navigate through the phone display pages until the desired extension is display and press the corresponding Green button next to their name.

Turn On and Off Do Not Disturb:

When you are not available to take calls, you can turn on Do Not Disturb (DND) mode to prevent you phone from ringing and to send all phone calls directly to voicemail.
  1. You can not enable DND while on a phone call.
  2. From the home screen, press the Microphone button located at the bottom of column of buttons on the bottom half of the phone.
  3. You will see a large Do Not Disturb message appear on the display
To turn of DND mode, simply press the Microphone button again and the Do Not Disturb message will go away.

Mute and Unmute Phones:

When on a call, if you want to prevent the caller from hearing you:
  1. Press the Microphone button located at the bottom of column of buttons on the bottom half of the phone.
  2. This key will turn from white to amber in color indicating you have mute enabled.
To Unmute, simply press the Microphone button again and the button will turn white again.

Voicemail Management:

At the top righthand corner of your Yealink's display, there will be and LED indicator that will light up when you have a voicemail. To listen to your voicemail, do one of the following:
  1. Dial 999 to access voicemail extension.
    1. Enter your voicemail PIN followed by the # symbol (this can be found/configured on your profile settings page in the 3CX Web Portal).
    2. If there are any voicemails, they will be played to you through either the handset, headset (if installed), or speaker if the Speaker button is pressed.
  2. Access the Voicemail tab in  the 3CX Web Portal
    1. Here, a list of voicemails are shown. Click on a voicemail to listen to it.
    2. If the Voicemail tab is not visible, select the ... button at the bottom of the the navigation pane to show more options.
To change your voicemail greeting, do the following:
  1. Dial 999 to access voicemail extension.
    1. Enter your voicemail PIN followed by the # symbol (this can be found/configured on your profile settings page in the 3CX Web Portal).
    2. Once voicemails have finished playing, press 9 for more options.
    3. The phone will list the options available to you. Press 8 to record new voicemail greeting.
    4. When prompted, say your greeting aloud for the phone to record.



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